What I found most interesting in the first three chapters is the immense difficulty that program designers face in trying to release an operating system, that achieves an immaculate balance between transparency and reflectivity. Predicting the needs of users or potential buyers, and the critical point where the platform should switch from interface-centered to transparent, are factors that can profoundly alter the way we see technology.
In addition, this probably consists the main reason for such great dissatisfaction on behalf of all Microsoft followers. "Windows" is a poorly manufactured copy of the operating system that Apple's computers have adopted. As a result it completely fails in providing the user with an easily navigable environment, confuses them sometimes with unpredictable responses to requests, and its technique in trying to be both transparent and reflective is definitely inadequate and non-functional. That is why we see so many "service packs" every time they come up with a new version and that is definitely why consumers are so hesitant in continuing to use Microsoft's OS.