In these sections, I related to Chapter 19 on “Charting the Codes of Cyberspace: A Rhetoric of Electronic Mail.” In my position, e-mail is the main way of communication. Although sometimes, I have to make phone calls, I would rather email to have a paper trail. I definitely notice the differences in how people communicate in the work environment. “As the materiality and formality of the typed letter yield to the immediacy and intimacy of the telephone call, email messages not only contain less contextualizing or background information than the business letter, but also flaunt informal vocabulary, phonetic spellings, and colloquial sentence structures.” I find that these informalities in vocabulary, grammar, and the use of emoticons (although I don’t send them) are common with co-workers that I work closely with, but it’s interesting to see how people communicate via email with my boss. His emails are composed formally with grammatically correct sentence structures, correct spellings, no emoticons, etc. Email in general is can be a little complicated. You can come off “cold” or even “short” to the receiver if you don’t word things the right way. This can alter one’s perception of you and your intentions. Also, the impact of different punctuation choices can be fairly complex, like three exclamation marks make a positive message seem more positive.
The use of emoticons, in my opinion, is unprofessional in email. Instant messaging on AIM and Blackberry Messenger are a great way to get your message across especially when emoticons become more elaborate and as more choices are available. Whether we appreciate it or not, we are subtly influenced by the use of non-verbal cues to interpret communication in real life. Although I think there is acertain etiquette with the use of emoticons, I definitely think they are useful when used in a appropriate context.
I thought it was interesting in the book how they were discussing the way that Emotiocons came into existence. I totally agree about it being unprofessional in an email and in some cases unprofessional in a text message. Sometimes my boss will text me and put a smiley face or winky face...I'm just not sure how I am supposed to take that...
ReplyDeleteYou bring up an interesting point about e-mail. It is awfully convenient to have records of all your correspondence. Telephone conversations are and always will be a necessary part of communication, but unless your Nixon your not recording every phone call.
ReplyDeleteI think empoticons can prove to be quite helpful sometimes. They should definitely not be used in a formal context. But how else could you indicate that you are being sarcastic about something or that you do not mean something literally without them? Will you draw a sarcasm sign right next to each sentence? I think that a great deal of misundestandings would have occured without them. Especially with the immense use of chats nowadays. There is definitely an overuse and it is quite distracting and unprofessional sometimes though.
ReplyDeleteIt all points to the fact that we need to be very careful about our email and text messaging, and the chapter on flaming gets into what happens when we're not.
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